As an Account Operations Manager, I lead and empower a team of over 100 customer service representatives who handle inbound and outbound calls for various clients. I have over six years of experience in the outsourcing and offshoring industry, and I have earned multiple certifications in team leadership and management
My core competencies include attention to detail, problem solving, communication, and research. I leverage these skills to ensure customer satisfaction, quality assurance, operational efficiency, and compliance. I am passionate about delivering excellent service and creating a positive work environment for my team. My goal is to help the company grow and achieve its mission of transforming customer experience and engagement.
