Hello, and thank you for taking a -----------nt to get to know me.
My name is Irish Sunga, and I'm a Virtual Assistant with over 10 years of professional experience supporting fast-paced, global organizations across customer service, operations, quality assurance, and backend administration.
What sets me apart is simple:
I don't just support businesses? I help them run better.
I started my career in enterprise environments like Microsoft, Amazon, DoorDash, and MarqLabs, where precision, accountability, and speed were non-negotiable.
Over the years, I became a Subject Matter Expert and Quality Analyst, trusted to handle escalations, optimize workflows, and ensure that every process met the highest standards.
As a VA, my strengths lie in end-to-end operations.
I've managed order processing in NetSuite, handled Amazon Seller Central shipments, reconciled data with Finance, and coordinated seamlessly with Sales, Warehouse, and Operations teams, ensuring nothing falls through the cracks.
I'm highly proficient in SAP, NetSuite, Shopify, Salesforce, and Maestro, which means I can jump into your systems quickly and add value from day one.
I don't need hand-holding. I analyze, adapt, and execute.
Beyond systems, I bring a quality-driven mindset.
As a QA professional, I've audited thousands of interactions, delivered performance coaching, led calibration sessions, and produced actionable reports that directly improved CSAT, efficiency, and compliance.
I'm detail-oriented, process-focused, and calm under pressure, especially during peak seasons where accuracy matters most.
And because I've worked closely with leadership, I understand how to think not just like a VA, but like a business partner.
If you're looking for someone who is reliable, proactive, tech-savvy, and deeply committed to excellence, I?m ready to support your business and help it scale.
Thank you and I look forward to working with you.
