Seasoned BPO leader with over a decade of progressive experience in technical support (chat), content moderation, and administrative operations. Adept at leading high-performing teams of up to 20 members, improving KPIs through targeted coaching, and driving process improvements with data-backed insights using Power BI and Google Workspace. Known for seamless cross-functional coordination, proactive client communication, and a calm, solutions-focused leadership style. Highly adaptable with a proven track record across chat/email support, executive assistance, and backend operations in both local and international settings.
