Experienced Operations Leader | Process Optimization | Financial Services | Virtual Support
Hi! I'm a seasoned operations and business excellence professional with over 15 years of experience driving process improvement, managing global teams, and delivering high-impact solutions in the BPO, financial services, and shared services industries. I’ve held senior roles in Accenture and Concentrix, managing multi-functional teams and projects across F&A, customer service, and automation.
I now offer my expertise to business owners and executives who need a highly skilled Virtual Assistant, Operations Manager, or Online Business Consultant to manage backend operations, streamline processes, and improve overall efficiency.
???? Core Expertise:
Business Process Improvement & Lean Six Sigma Principles
Automation & Innovation (RPA, Blue Prism coordination, etc.)
Executive & Virtual Assistance
Financial Services & Reporting
Service Delivery & Client Relationship Management
People Management (Handled 70+ FTEs globally)
Project Management (Agile/Waterfall)
CRM & Workflow Tools: MS Office, Google Workspace, SharePoint, ServiceNow
???? What I Bring:
Strategic Leadership: Led projects with Fortune 500 clients to optimize service delivery and compliance.
Process-Oriented Mindset: Strong track record in identifying inefficiencies and implementing lasting solutions.
Strong Communication: Comfortable being the POC with senior clients and cross-functional teams globally.
High Adaptability: Experienced with fast-paced and complex business environments.
Professionalism & Integrity: MBA graduate with 20+ years of cumulative work experience in banking, outsourcing, and project-based roles.
???? Tools & Platforms I Use:
Microsoft Excel, PowerPoint, SharePoint
Google Suite (Docs, Sheets, Calendar)
Blue Prism (Project Coordination)
SAP, Oracle, Salesforce (basic familiarity)
I am now looking for remote roles where I can use my skills to support business growth — whether through streamlining operations, supporting executives, or managing projects.
Let’s connect and discuss how I can help your business run more smoothly and effectively!
