Executive Assistant | Operations VA | Administrative VA | CRM & Lead Management | US, CA & AU Support
I’m an Executive Assistant, Operations Virtual Assistant, and Administrative VA with nearly 3 years of experience supporting US, Canadian, and Australian businesses.
I help business owners, founders, executives, and service-based teams stay organized, responsive, and on top of their day-to-day operations.
My experience spans executive assistance, administrative support, operations coordination, CRM and lead management, customer support, project coordination, documentation, reporting, and basic marketing support.
I’m particularly experienced in supporting construction, home services, and other service-based businesses, where organization, follow-up, communication, and accurate information management are critical.
What I can help with
Executive & Administrative Support
Inbox and
email management
Calendar management and scheduling
Appointment coordination
Task management and follow-ups
Meeting preparation and documentation
File and document organization
Data entry and record maintenance
Travel and itinerary coordination
Operations Support
Daily operational coordination
Workflow organization
SOP creation and documentation
Process tracking and standardization
Task and project tracking
Reporting and administrative systems
File and folder organization
Follow-up management
CRM & Lead Management
CRM data entry and maintenance
Lead tracking and qualification
Pipeline organization
Lead follow-ups and reminders
Customer information management
Database cleanup
Sales and lead tracking reports
CRM workflow support
Customer Support
<8efe80624d780eba0c6493ec45140364
>Email, chat, and phone support
Customer inquiries
Appointment scheduling
Complaint and issue handling
Follow-ups and escalation
Professional customer communication
Project & Construction Support
Project documentation
Project tracking
Basic estimates and quantity tracking
Material tracking
Scheduling support
Construction-related administrative coordination
Client and stakeholder communication
Marketing & General Business Support
Canva graphics
Content formatting
Social media support
Presentation preparation
Basic research
Spreadsheet and reporting support
Tools & Platforms
Google Workspace: Gmail, Google Calendar, Google Docs, Google Sheets, Google Drive
Microsoft 365: Outlook, Word, Excel, PowerPoint
Project Management: Asana, Trello, Notion
Communication: Slack, Zoom, Google Meet, Microsoft Teams, WhatsApp
CRM: Salesforce, Zendesk, GoHighLevel, Zoho CRM
Automation & AI: Google Apps Script, ChatGPT, Claude, Gemini, NotebookLM, Google AI Studio, Perplexity AI
Design & Content: Canva, CapCut, Photoshop, Lightroom
Construction & Technical: AutoCAD, Buildxact, BuildPass, Microsoft Project, Mathcad,
STAAD.pro Results & Experience
Managed 50+
emails per day while maintaining organized inboxes and follow-ups
Successfully organized an inbox containing 1,000+ unread
emails down to zero
Handled 50+ customer interactions per day across phone,
email, and chat
Maintained CRM records, lead information, tasks, and customer data
Built and maintained task trackers, workflow systems, reports, and documentation
Supported US-based construction and service businesses with project coordination and administrative operations
Why clients work with me
I’m not just focused on completing individual tasks. I focus on keeping information organized, following through on outstanding items, maintaining systems, and making day-to-day operations easier for the people I support.
I’m structured, detail-oriented, reliable, and comfortable learning new systems and tools independently.
With a Bachelor of Science in Civil Engineering majoring in Construction Engineering & Management, I also bring a technical understanding that is especially useful when supporting construction, contractors, home service companies, and other technical businesses.
If you need an Executive Assistant, Operations VA, Administrative VA, CRM/Lead Management VA, or Construction/Home Services VA, I can provide reliable day-to-day support while helping keep your business organized and moving forward.
