With over a decade of leadership experience in the BPO industry, I bring a comprehensive skill set encompassing Operations Management, Customer Service, Client Relationship Management, Order Management, Logistics, Learning & Development, Business Process Improvement, and Coaching. My most recent role as an Operations Manager at TaskUs Philippines Inc. showcased my ability to drive significant results, including expanding the team from 80 to 150 full-time employees within five months of launching a program, and boosting client satisfaction rates by 30% during the same period. I have a proven track record of supporting diverse business lines and industries, such as financial services, telecommunications, retail, e-commerce, healthcare, travel and hospitality, sales, and logistics. As a leader, I am dedicated to fostering organizational growth and enhancing team development.
