1. Responding to inquiries: Handle customer inquiries via phone, email, online chat, or social media.
2. Resolving issues: Providing troubleshooting tips and provide solutions to customer issues.
3. Processing transactions: creating, canceling, or upgrading customer accounts, and updating and verifying account information.
3. Upselling and cross-selling: attempting to upsell or cross-sell products or services.
4. Responding to feedback: responding to customer feedback and reviews.
5. Building knowledge base: helping build the company's knowledge base.
6. Maintaining records: keeping and tracking records.
