Highly skilled Service Desk professional with 3+ years of experience providing exceptional technical support and customer service. Proven track record of resolving complex issues, managing multiple priorities, and ensuring seamless customer experience.
Alongside this, I handle administrative responsibilities such as scheduling, data entry, record management, reporting, and coordination across teams. I focus on clear communication, attention to detail, and efficient problem-solving to improve user experience, support business processes, and maintain organized, well-functioning systems.
Skilled in:
- Technical troubleshooting and problem-solving
- Customer service and communication
- Time management and prioritization
- Conflict resolution and escalation management
- Collaboration and teamwork
- Navigate Microsoft Office Suite and Google Workspace
- Handle email and calendar management and scheduling
- Fast learner : very willing to learn
Proficient in:
MS Office Suite, Google Workspace, Zoom, CRM , Canva, Capcut, Microsoft Azure , Active Directory
Dedicated to delivering high-quality support and driving customer satisfaction.
Verified
