I used to be a working student at our school in college for more than 3 years. My role that time were more on clerical tasks like managing documents, answering phone calls, data entry, assisting visitors and so forth. It became my stepping stone that helped grow my career, when I worked as a Customer Service Representative and designated as Accounts Receivable Officer for more than 2 years at a local review center. I have experience in assisting inquiries and concern of our customers/reviewees through face to face, using tools for communication like emails, SMS, messenger, viber, and calls, facilitating the review room management, processing payments, maintain customer accounts and collections, manage accounts receivable reports, issue receipts, manage reviewees data information, delivering company's offering to our customers and clients schools, and manage books sales. Now, I am currently working as Order to Cash Analyst with US client for more than 3 years now at IBM Business Services, Inc. mainly in applying customer payments, answering inquiries, downloading remittance advice and payment details from the Bank of America and Scotia Bank, manual upload of wire payments and scotia upload of checks to ERP system, coordinating with collection team for unapplied payments, and collaborating with other teams like order on hold, customer service, and with other concern person with regards to payment issues or concern, and back out GL payments from AR system. I have knowledge with the commonly used Microsoft Office tools like Microsoft word, excel, power point, and outlook. I am a kind of person who's always willing to learn new things. I can adapt to changes. I am flexible. I am coachable. I am mold with my work experience. I have good work ethic. I can work independently in the corporate or work from home. I am excited to bring my enthusiasm and skills to the company or client that I am going to work with.
