My name is Karen Abayon, a mother of three and is currently residing in Manila, Philippines. I've been working since 1999 right after my college degree. I've started my career in Retail Supermarket as purchaser under Supply Chain Management and part of it is dealing and negotiation with various FMCG companies aligning their daily Purchase Order to be process. From here, I shifted to Customer Service handling order taking to stock allocation up to monitoring and tracking of deliveries until it reach its delivery destination. My current role involves Account Management wherein I am responsible to make my client satisfied on the service were giving and ensure to meet what is expected fro-----------.
? Maintain and develop key client relationships which enhance DSSI reputation as a superior transport logistics provider.
? Acting as the key interface between the Company and its clients.
? Developing an in-depth understanding of each client’s unique requirements, systems, product types and usage to anticipate and respond quickly and appropriately
? Providing advice and support to clients on operational management issues as required
? Working cooperatively with Supply Chain and the clients’ corporate quality auditors to actively review Supply Chain quality standards.
? Monitoring and analysing Transport performance relating to each client and meeting regularly with client representatives to review KPI reports and identify risks and other issues.
? Managing client quality expectations and working in conjunction with quality team to develop cost effective solutions and improvements that balance international and local quality and regulatory requirements.
? Responding promptly to client queries and resolving any issues quickly and professionally.
? Liaising with members of the management team to achieve changes in existing support structures and processes to improve current service delivery levels and/or to reduce operating costs.
? Ensuring the business present the desired image to all customers, supporting the values of the parent company.
? Prepare customer proposals with all the relevant terms and conditions, considering the appropriate format, within the specified timeline
? Coordinate and align information to and from the relevant stakeholders to ensure all parties are in-tune with one another, and provide relevant feedback
? Coordinate with solutions design and business development in any shared transport opportunities, to ensure consistency in solutions provided
? Act as an escalation point for any disputes between the business and vendors, be it operational, service related
? Keep an organized and well-labeled database of previous and current solutions and proposals for quick and easy reference in future opportunities, and reference materials for presentational purposes
