Sales & Customer Support
Respond to incoming enquiries via phone, email, and online channels.
Provide product information, pricing, samples, and brochures to customers and builders.
Qualify leads and guide customers through the product selection process.
Prepare quotes, follow-ups, and assist in closing sales.
Maintain a professional and friendly customer experience at all times.
CRM (Zoho) Management
Manage and update customer records, leads, deals, and activities within Zoho CRM.
Ensure data accuracy and proper client assignment for reps and installers.
Create tasks, reminders, and follow-up sequences to ensure timely communication.
Identify and resolve CRM issues; optimise modules, fields, and workflows as required.
Generate reports for management (sales performance, pipelines, follow-ups, etc.).
Sales Operations Support
Coordinate sample dispatch, builder packs, and documentation requests.
Assist in organizing zoning, project tracking, and builder/installer management.
Support marketing initiatives such as newsletters, campaigns, and client engagement.
Collaborate closely with Sales Reps, Operations, and Logistics for smooth workflow
