Multidisciplinary operations and healthcare documentation professional with 11+ years of experience in customer service and 5+ years in operations management, quality assurance, and team development. Currently a Medical Record Analyst, I specialize in ensuring regulatory compliance, maintaining documentation integrity, and optimizing workflows in large-scale healthcare settings.
I have a proven track record of leading high-performing teams, streamlining processes, and driving service excellence using Lean Six Sigma methodologies. Skilled in operations management, project oversight, SOP creation, medical documentation, and quality assurance, I combine technical expertise with strong interpersonal skills to deliver results and exceed expectations.
Key Skills:
Operations & Project Management | Process Improvement | SOP Creation
Medical Documentation, Transcription & Billing | EHR Validation
Quality Assurance & Compliance | KPI Monitoring & Metrics Analysis
CRM, Microsoft Office, Google Workspace, Slack, Zoom
Why Hire Me:
I bring a unique combination of operational efficiency and healthcare documentation expertise, ensuring accurate, compliant, and timely outputs. Whether managing teams, auditing medical records, or streamlining processes, I deliver high-quality results that support organizational goals and client satisfaction.
