I have one year of experience as a Customer Service Representative in the Dental department, where I assisted U.S. citizens—both members and providers—with inquiries related to dental insurance, including benefits, coverage, provider networks, claims, and reimbursements.
Following that, I worked as a Communication and Process Trainer in the same department for 9 months. In this role, I trained new hires on how the U.S. dental insurance system works. Beyond training, I also supported my trainees with their performance, personal challenges, and various concerns, while attending regular meetings and handling administrative tasks. I received commendations and positive feedback from both my trainees and manager, which led to being recognized as a World-Class Trainer.
Most recently, I worked as a Dental Virtual Assistant, where my main responsibilities included verifying patients' eligibility and benefits through online portals and direct calls to insurance companies. I also updated patient profiles using OpenDental software.
