Hi, It's me Jade! Worked in a BPO Industry as a Customer Service Representative and as a Fraud Specialist.
As a CSR, I'm able to communicate clearly and effectively in verbal and written communication. I also have the ability to resolve the issues and provide the best solutions quickly.I can address and understand the concerns and feelings of the client with compassion. I have the ability to handle the challenging situations calmly and maintain composure under pressure. I can efficiently manage my time to handle multiple tasks simultaneously. I like to pay attention in every detail so I can give a responsible response.
As a Fraud Specialist, I have strong analytical skills to scrutinize data and patterns indicative of fraudulent activity. Investigative skills also are essential for conducting thorough investigations and gathering evidence. Also, problem solving abilities for prevention and resolution. I also have solid understanding when it comes to legal and regulatory requirements related to fraud and the ability to make informed and make decisions under pressure while balancing the risk and compliance. Using different tools is not that hard for me to utilize since I used many different tools from my previous job and am always willing to learn new tools if they will be given an opportunity. I have basic knowledge in Google and Microsoft apps such as Excel, calendar,calculator, and slides. MS teams, etc.
