Dedicated and results-driven Customer Service Representative with experience in customer relationship management (CRM), inbound and outbound support, e-commerce operations, sales support, and administrative tasks. Skilled in handling customer inquiries, managing orders, tracking deliveries, resolving complaints, processing refunds, and providing effective solutions to ensure customer satisfaction. Experienced in CRM systems, call documentation, lead generation, appointment setting, payment processing, and record management while maintaining accuracy and efficiency in a fast-paced environment.
Strong background in customer retention, escalation handling, and multi-channel support including phone, email, and chat platforms. Adept at building positive customer relationships, coordinating with internal teams, and following company procedures to deliver high-quality service. Proficient in using CRM tools, Microsoft Office, Google Workspace, and productivity applications with excellent communication, problem-solving, and organizational skills.
