Technical Support and Customer Service Professional with experience supporting clients through audio system
troubleshooting, ticket management, and multi-channel communication. Proficient in handling customer inquiries via email, phone, and live chat using Zendesk, with a strong focus on clear documentation and timely resolution. Skilled in appointment setting, booking coordination, and technician scheduling. Well-suited for Technical Support and Virtual Assistant roles. Demonstrates strong communication skills, adaptability, and operational efficiency in fast-paced environments.
