Tools & Technical Proficiency
With a strong foundation in customer service, virtual assistance, and technical support, I’ve developed hands-on expertise across a wide range of tools that streamline operations, enhance customer experience, and drive productivity. I’m confident in navigating CRMs, building automations, and managing digital assets using industry-standard platforms.
Customer Support Platforms: Proficient in Zendesk, Genesys, Avaya, HubSpot, Intelegence, ACSR, and OPUS for multi-channel support, ticket resolution, and CRM updates.
Automation & Integration: Skilled in ----------- to build automated workflows, integrate apps, and optimize team efficiency.
Sales Funnels & CRM Management: Experienced in using GoHighLevel (GHL) for lead management, funnel building, campaign automation, and nurturing pipelines.
Website Development: Able to design and manage websites using Wix, including customization, SEO setup, and third-party integrations.
Content & Graphic Creation: Create branded graphics, promotional materials, and social content using Canva.
AI Content Writing: Use ChatGPT for content generation, SEO-optimized copy, and automation of content tasks.
Project & Team Collaboration: Efficient in managing tasks and communication via Google Workspace, Slack, and -----------.
Data & Profile Management: Experienced with tools like Jancy for organizing and managing user accounts and operational data.
