Customer Service Professional | Expert in E-commerce D2C Solutions | Key decision maker for escalations | Best Virtual Assistant | Specializing in Email and Chat Support | Social Media Engagement | FMCG | Beauty | Retail
I'm a results-driven customer support and admin professional with 3+ years of experience across the FMCG, beauty, tech, and BPO industries. My expertise includes non-voice support (email, live chat, social media), e-commerce operations, and backend tasks like order processing, returns, and data management.
Promoted to Team Lead in my previous role, I led escalations, improved workflows, and ensured brand-aligned service delivery. I’ve supported multiple clients at Versatile and handled backend operations at Emerson. I thrive in remote, fast-paced environments, bringing a calm, organized, and solution-focused mindset to every interaction.
Core Competencies:
Customer Experience Management | Issue Resolution & Problem Solving | E-commerce Platform Expertise | Data Analysis & Reporting | Leadership & Team Development | Social Media Engagement | Administrative & Executive Assistance
Skills & Tools:
E-commerce | Social Media Engagement | Order Processing | Non-Voice Channels | Admin Assistance | Data Entry | Team Leadership | Project Coordination | Google Workspace | Meta Business Suite | Time Management | Complaint Management | VLOOKUP | Pivot Tables | Asana | Trello | Notion | Canva | CapCut | ChatGPT | Content Moderation | Basic Photo & Video Editing
I specialize in optimizing team performance, creating standard operating procedures (SOPs), and refining FAQs to enhance productivity.
I'm passionate about helping businesses thrive through excellent customer care and streamlined support.
Let’s grow your business together — reach me at -----------
