- Manage assigned AR portfolio.
- Perform collection tasks based on prescribed Collection tactics defined in the system/tool.
- Contacts customer via calls, send out emails to follow up past due accounts in the assigned portfolio.
- Ensures timely collections to include escalation, managing customer relationships, and account research.
- Research disputed delinquent account balances.
- Accountable for all aspects of contacting clients, account reconciliation such as billing research, credit and invoice request submission and cash application analysis.
- Keep detailed notes and records of all communications and actions.
- Respond to inquiries from internal and external customers.
- Provide excellent customer service.
- Daily and weekly submission of reports to Team Leader and Collections Manager
- Interacts frequently with inter-departmental associates for the purpose of resolving outstanding issues.
- Prepare or update Desktop Procedures (DTP)
- Mentor and train new hires with best practice procedures
- Assist team lead in preparing reports.
- Serves as SME for any questions and clarifications
- Perform special projects/adhoc task as assigned.
