Experienced Healthcare Customer Service Professional | EMR & Insurance Verification | HIPAA Compliant | Patient & Provider Support
With nearly 2 years of experience in the U.S. healthcare industry, I've had the privilege of supporting top insurance providers like Blue Cross and Blue Shield. My work has centered on improving the experience for both patients and healthcare professionals whether through benefit and eligibility verification, managing patient charts, or investigating denied claims with precision and care.
- Proficient in EMR systems (Brightree) and tools like Availity
- Skilled in medical document sorting, insurance coordination, and RCM processes
- Committed to delivering empathetic, HIPAA-compliant support
I take pride in combining professionalism with a human touch. Whether working behind the scenes or directly with clients, I strive to ensure every interaction is handled with respect, clarity, and purpose. I'm currently seeking opportunities to grow with a dynamic team especially in virtual support or healthcare operations where I can make a meaningful impact.
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