-Strong fundamental understanding of network concepts, including IP addressing, VLAN, routing protocols (TCP/IP, DNS, DHCP), troubleshooting network connectivity issues.
-Network management and implementation (SOHO, Mesh Topology), configuring network components (Routers, managed switches, wireless access points), including CCTV management, installation and termination of network cables such as UTP cable, Siamese Cable.
-Providing remote support using third party apps (Ultraviewer, AnyDesk, TeamViewer) and simplifying technical concepts for non-technical users.
-Proficient in M365 Active Directory, Admin Center, Exchange Online, One Drive, MS Teams.
-Conversant in Windows OS (Server & Client) | Registry Editor, Group Policy Management.
-Experienced in analog PBX telephony (Specifically in Panasonic TES824)
-Door access implementation and installation (Specifically Tuya Devices)
-Well versed in Photo Editing and Video Editing using Adobe Photoshop, Canva, & Capcut Pro.
-Proficient in hardware components (Assembling and disassembling desktop computers, analyzing hardware issues, checking and testing faulty components, printer troubleshot.
-Experienced support in accounting software (Specifically Quickbooks Enterprise)
-Has initiative to do research when I encounter a new issue to resolve it right away without compromising the operations.
-Ability to learn and adapt new concepts quickly.
