If you're looking for an effective and efficient Medical Virtual Assistant, let me introduce myself, I am Kristine Joy Jaquez at your service. I’m a Certified Practical Nurse and detailed oriented healthcare professional with nearly 8 years of combined experience in customer service, provider services, medical billing, and healthcare administration. Experienced in insurance verification, claims submission and follow-up, denial management, payment posting, prior authorization support, and revenue cycle processes. Proficient in reviewing medical documentation and ensuring billing accuracy using CPT, ICD-10, and HCPCS codes. Skilled in communicating with insurance companies, healthcare providers, and patients to resolve billing and coverage issues efficiently.
Most recently, I worked as a Medical Virtual Assistant with La Perouse, a medical billing VA company based in US, where I specialized in verifying patient’s insurance eligibility and medical benefits coverage using different insurance portals. I also worked as a Medical biller Intern with Doc Assist Me for more than 6 months. I am an experienced healthcare professional with a background in medical billing, insurance verification, provider services, and customer support. As a Medical Biller, I have hands-on experience submitting and following up on insurance claims for physicians and healthcare providers to ensure timely reimbursement. I am skilled in verifying patient insurance eligibility and benefits, reviewing medical documentation.
Prior to that, I spent nearly 5 years in healthcare accounts with BPO companies such as Hinduja Global Solutions and TaskUs, supporting U.S.-based health insurance providers. I worked as a Provider Services Advisor, assisting with eligibility and benefits verification, professional claims, and pre-authorizations. I'm experienced in processing professional claims as well as reviewing appeals, medical records, and related correspondence.
I’m also HIPAA certified and well-versed in handling sensitive patient information. I am flexible and skilled to handle inbound and outbound calls for both voice and non- voice account.
I’m now looking to bring my healthcare experience, attention to detail, and commitment to excellent service into a role where I can continue helping providers and patients alike in a virtual capacity.
