With over 10 years dedicated to banking and customer service, my journey has been anchored in delivering exceptional client experiences at Bank of the Philippine Islands (BPI). My mission is to ensure customer satisfaction and foster long-term relationships through personalized service. At BPI, I've honed my expertise in consumer services and internal sales, aligning my contributions with our team's goal to provide innovative financial solutions.
In my role, I've effectively combined sales acumen with customer service management, driving new business while ensuring existing clients receive comprehensive support. I've been instrumental in cross-selling diverse banking products and enhancing our service delivery through strategic planning. My approach has always been to maintain professionalism and resolve customer issues with empathy and efficiency, contributing to our organization's reputation for service excellence.
