Bringing over years of powerhouse experience in Operations, leadership, recruiting, and support services. Experience in both start-up and BPO industries.
Skills and Abilities:
• Lean Six Sigma Yellow Belt, 60 WPM, C2 English Proficiency, Client Services, Root Cause Analysis (RCA), Operations Excellence, Performance Management, Leadership Management , Excel, Office 365, Canva, Proficiency in CRM, GoHighLevel, Siebel, Salesforce, Optima, ASD, LinkedIn Recruiter, Indeed, ATS such as iCIMS and Compass
Operations Leadership & Scaling
- Operations Manager for a U.S. Healthcare Insurance agency specializing in Marketplace, Medicare, and Medicaid, E-Commerce, Telecommunications, Gaming and Entertainment etc.
- Built and scaled offshore operations from 0 to 92 FTEs for a UK direct client
- Led large-scale BPO operations with 220+ FTEs across Tier 2 support functions
- Managed multi-vertical programs (telco, gaming, entertainment, moderation)
– Skilled in process optimization, KPI monitoring, business reviews, and cost-reduction strategies.
Global Stakeholder & Client Management
- Direct partnership with CEOs, clients, and senior stakeholders
- Supported global teams across US, UK, Australia, China, and the Philippines
Recruitment & Talent Acquisition
- Full-cycle recruitment for operational and leadership roles Offshore hiring strategy, selection, onboarding, and retention management (U.S., LATAM, PH markets)
Client & Stakeholder Management
- Experienced in handling client calibration meetings, business presentations, and cross-department collaboration.
If you’re looking for someone who can lead, optimize, and deliver, let’s work together!
