I have ten years of experience in the Business Process Outsourcing (BPO) industry and a strong background as team leader, I bring a comprehensive skill set and a proven track record of success. My leadership skills combined with my knowledge in the industry enabled me to effectively manage both people and processes to optimize productivity and deliver high quality outcomes.
With this role I have :
- Handled agents and currently handling a total of 18 SMEs.
- Working on developing people, their skill set and work ethics which prepares them in becoming the next leaders in the company.
- Handling/managing stores (small and Plus accounts) from A-Z.
- Client facing activities (business reviews).
