I am an Operations Manager and Executive Assistant with 14+ years of experience in customer service, workforce management, and business operations.
My career started in frontline customer support across voice, chat, and email, and I later grew into leadership, operations management, and executive support roles. I currently support multi-location hospitality operations, managing customer service systems, guest communications, logistics, vendor coordination, inventory tracking, and cross-functional team workflows.
I specialize in building structure, improving workflows, and creating systems that help businesses scale efficiently without losing service quality. I am highly organized, detail-oriented, and proactive, with strong experience in executive support, operations coordination, customer escalations, calendar management, inbox management, and process improvement.
I value reliability, ownership, and being the person teams can depend on when things get complex.
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