I am a Customer Care Specialist since 2008 and can be able to help through phones, email, and chat.I started as a sales agent from 2008 until 2010 and became a Fraud account specialist for an International bank for 2 years. I was a Customer service representative and a bank associate for a US bank for 2 years. I shifted line of business from Financial to Seller Support for ----------- sellers. Since 07/2019, I started working as a Virtual Assistant for an E-commerce and Customer Service Representative.Here is my job description:-Updating listing stocks in all marketplace (Amazon, eBay, BigCommerce, Walmart, Shopify, and Bonanza) -Monitoring Customer Reviews and Feedback -Updating FBA Shipment Tracker -Creating a listing for new items (all marketplace) -Creating Seller Fulfilled Prime for Amazon Marketplace -Updating listing information (title, description, bullet points, keywords in Amazon and Big-commerce)-Editing and Uploading Images to make sure it's following marketplace standards. -Checking Inactive listing for Amazon -Checking account health for Suspected Intellectual Property Violations in Amazon -Updating reports for monthly sales in Amazon -Searching for unauthorize sellers using seller brand in Amazon -Creating Campaigns for Amazon new listings -PPC management-Checking reasons for high ACOS -Editing Campaigns budget if needed -Collecting keywords from customers search keywords -Helping with answering emails - Investigating Inbound shipments discrepancies- Tracking shipments for overdue delivery dates- Contacting Carriers for follow-up and filing lost shipments.- Requesting bin checks for items in the warehouse for possible mislabeled and damaged items.- Assisting sellers with creating shipments.- Investigation for Customer Returns, - Requesting for remeasurement for items that are mismeasured- Inventory Missing and Damage units and other sellers discrepancies in their inventory.- Guiding sellers on Creating Listing- Fixing inactive, stranded, and suppressed listing- Identifying errors with Listing- Helping sellers with downgrading accounts- Processing reimbursements according to Amazon policy and business agreement.- Follow up with Multichannel orders shipments- Helping sellers with their FBA settings or account settings- Providing refunds for unused membership fees.I have a strong work ethic. Excellent skill for communicating and understanding the customers, written and verbally. Ability to maintain a good relationship with the customers to generate a friendship or camaraderie with the customer in any situation they are in 3 values that describe my character: Transparent, Fair, Trustworthy.I believe I am reliable, a team player, and I never settle for mediocrity.
