Virtual Assistant
Partnered with multiple online food ordering platforms
*Managed email tickets using Zendesk, providing timely and efficient support to customers.
*Answered phone calls and live chat inquiries, assisting customers with order issues and restaurant details.
*Created and updated online menus for restaurant partners, ensuring accuracy and clarity.
*Coordinated with restaurants to troubleshoot platform-related issues and ensure smooth order processing.
*Ensured high customer satisfaction by resolving complaints and feedback in a professional manner.
