WNS Global Services
Job Description: Overseeing and Monitoring the group of call center agents, handling escalated calls and managing the team performance.
Assistant Manager
May 2021 - September 2024
iQor Philippines
Job Description: Managing the team performance, creating an action plan to meet the monthly KPI set by the client.
Team Leader
February 2020 - March 2021
Alorica Philippines
Job Description: Listening to the agents call to identify the behavior and create a solid action plan to fix the most impactful behavior. Client meetings and call calibration.
Team Leader
March 2015 - September 2019
Sykes Asia Inc.
Job Description: Handling inbound and outbound calls, identifying the customers concern and providing an accurate and swift resolution.
Customer Support Representative
November 2014 - February 2015
ResultsCX Company
Job Description: Building connecting to get the customers buy in. Handling inbound and outbound calls.
Customer Support Representative
November 2012 - November 2014
Xtreme Call Center
Job Description: Handling inbound and outbound calls and convert into a close sales.
Sales Representative
November 2007 - March 2011
Character References:
Mary Ann Louise Racho
Deputy Manager - WNS Global Services
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Dexter Margin
Senior Operations Manager - iQor Philippines
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Allen Dennis Hernandez
Senior Operations Manager - iQor Philippines
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Christoper Bargayo
Operations Manager - Alorica Philippines
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17 years in the BPO Industry
10 years as a call center agent
4 years as a Team Leader
3 years as an Assistant Manager
Education: Associate degree in Practical Nursing
