Associate Account Manager at JPMorgan Chase & Co with 2 years of leadership experience.
Customer Service Representative with 10 years of experience in customer service, technical support and
fraud prevention responsible for addressing customers needs and ensuring they have a positive
experience. To perform a customer service role, you need to use customer service skills. This skill set
includes qualities like active listening, empathy, problem-solving and communication
Skills and Abilities
Skilled on customer service and technical support on calls, e-mails and chats
Strong command on English Language both verbal and written
2 years of leadership experience managing 12 full time employees
Trained and experienced with fraud prevention for new account screening (on-boarding)
Above average typing speed
Proficient with tools like CRM Salesforce, Citrix, C3, Mitek, Amazon-connect, Sira, Mastercomm,
Workbench, etc.
