I’m a Customer Support Representative with hands-on experience supporting fashion, wellness, and accessories/supplement brands. I specialize in delivering warm and solution-focused customer assistance for Shopify-based stores using Gorgias, Zendesk, and Richpanel.
I’m proactive, patient, and always focused on creating a positive customer experience while protecting the brand’s reputation. I communicate clearly, stay calm during escalations, and make sure customers feel heard and valued.
I am confident handling customer service independently or as part of a remote team.
? What I Can Do for Your Business
Provide fast, professional, and friendly customer support through email & chat
Manage Shopify orders, exchanges, replacements, refunds & cancellations
Investigate shipment delays, tracking issues, and product concerns
Handle chargeback prevention (proof of delivery, customer documentation)
Coordinate with warehouse/fulfillment for order updates
Maintain CRM tags, internal notes, and macros for clean records
Apply brand tone of voice and communication guidelines
? Performance & Achievements
Processed 60–80 refunds weekly with high accuracy
Maintained a 95% CSAT score
Handled email + chat support across fast-paced inboxes
Consistently delivered calm and reassuring communication even with frustrated customers
Maintained low escalation rate by resolving issues on the first interaction whenever possible
? Tools & Platforms
Shopify
Gorgias
Zendesk
Richpanel
Google Workspace
Excel / Google Sheets
Tracking platforms (17Track / AfterShip / courier portals)
? Availability & Work Style
Full-time or part-time
Long-term roles preferred
Takes initiative without needing to be micromanaged.
Fast learner, reliable, and adaptable to new tools and processes.
? Why Clients Like Working With Me
I combine professionalism + empathy — I don’t just resolve the ticket, I make sure the customer leaves the conversation feeling valued. I help reduce complaints, protect the brand image, and build customer loyalty.
