Hi there! I am a seasoned professional with 7 years of dedicated experience in the Customer Service industry, specifically within Healthcare and Telecommunications. I have a proven track record of handling complex operations for UnitedHealth Care and providing technical support for major brands like AT&T and T-Mobile.
Additionally, I bring over a decade of expertise in Graphic Design and Photography, making me a versatile asset for your team.
SKILL SET
- Excellent in customer communication and professional correspondence.
- 7 years of experience in Customer Service and Technical Support.
- Specialist in Healthcare ER Operations (UnitedHealth Care).
- Expert in resolving complex customer issues and conflict management.
- Proficient in Technical Support and troubleshooting.
- Experienced Liaison Officer and front desk personnel.
- 10+ years of experience as a Lead Graphic Artist and Photographer.
- Expert in Photo Retouching and digital image manipulation.
- Knowledgeable in People Management and relations.
- Administrative support and data management.
TOOLS: Microsoft Office (Word, Excel, PowerPoint), Adobe Photoshop, Adobe Illustrator, MS Teams, Viber, Telegram, Facebook, and Instagram.
Soft skills: Goal-oriented, Teamwork, Initiative, Adaptability, and Emotional Intelligence.
You may trust me with any task as a Customer Service Professional or Virtual Assistant. I am eager to help you and look forward to serving you.
Thanks a lot for taking some time to review my profile. Have a great day!
