*TMS Marketing, Inc.
Compliance Agent- Back office (December – June 2018)
Financial Account – Checking documents (Billing statement, Credit card back and front, Identification), answering Email Concerns, Coordinating to bosses about the approval.
Tools: CRM, Gmail, Outlook and WhatsApp
*Sargas, Inc.
Sports Analyst (July 2018 – September 2019) Checking every movements in each clip, analyzing
Tools: Huddle
*STARTEK
Customer Service Representative - INBOUND (January 2020 - March 2022)
TELCO Comcast – Troubleshooting, Processing payments, Bills concern, inquiries about the plan
Tools: CRM Einstein, XFINITY, Avaya and VPN VMware
*CA Telemarketing Collective Solutions
Customer Service Representative - INBOUND (June 2022 - July 6, 2023)
Roadside service Assistance – Inquiries (coverages policy), Dispatch and Intake
Tools: CRM Swoop, Knowledge center, Avaya and VPN VMware
*Lizard Bear Tasking, Inc. (TASKUS)
Customer Service Representative – INBOUND (December 2023)
Healthcare Oscar – Checking status of an authorization, initiate an authorization, Checking CPT code if needs an authorization and Benefits and Eligibility concern.
Tools: ROSCO, Lighthouse, Survey, Nice and Contact and Verint
