I joined Accenture as a Technical Support Representative back in 2016 and mykey duty and responsibility then was to identify, handle, and resolve customer’stechnical concern (e.g., troubleshooting of DSL connection, routers, andconnectivity issues) while maintaining customer satisfaction. Eventually, Ibecame a Floorwalker/SME for agents. After that, I transferred to Service Desk asSoftware/App/Cloud Tech Support under Microsoft Office 365. As anambassador, my responsibility then is to identify any technical problems ofOffice 365. 3 years after joining Microsoft, I transferred to another position toexplore my career and skills, became a shift lead to provide guidance, lead andmotivate tea-----------mbers, providing direction and support to ensure effectiveworkflow and productivity. Oversee daily operations during my assigned shift,focusing on team performance and report analysis.
