I am a dedicated IT student currently in my fourth year pursuing a Bachelor's in Information Technology. With experience in customer service and hands-on skills in system development, such as creating inventory and barangay information systems, I have a strong technical background. I have worked as a Ticket Puller where I monitored ticket backlogs, ensured timely issue resolution, and contributed to the knowledge base. I am detail-oriented, efficient, and committed to meeting service level agreements while -----------ivering high-quality work.