I am a dedicated professional with a diverse background in customer service, collections, and education. With experience as a Senior Process Associate and Collections Specialist at Tata Consultancy Services, I excel at managing billing processes, resolving disputes, and building positive client relationships. My commitment to delivering exceptional service has consistently driven timely payments and enhanced client satisfaction.
Key Highlights:
Customer-Centric: Proven track record in addressing client inquiries and concerns, promoting strong relationships that foster loyalty and timely payments.
Analytical and Detail-Oriented: Skilled in analyzing financial data, identifying discrepancies, and implementing efficient processes to ensure compliance and improve collection practices.
Strong Communication: Effective communicator with a knack for explaining complex issues clearly, whether negotiating payment terms or resolving disputes.
In addition to my professional expertise, I am a licensed teacher and a consistent Dean's Lister, reflecting my dedication to continuous learning and growth. I thrive in dynamic environments and am eager to tackle new challenges that allow me to leverage my skills for mutual success.
