Results-driven virtual assistant and logistics professional with 14 years of experience in customer service, administration, and dispatch coordination. Adept at managing high-volume client interactions, optimizing operational workflows, and resolving complex customer concerns across telecommunications, financial, insurance, and logistics sectors. With four years of supervisory experience in insurance claims and escalation management, I have successfully led teams, improved processes, and enhanced service efficiency. Skilled in scheduling, dispatching, and administrative support, I bring a strong ability to coordinate cross-functional teams, manage critical logistics operations, and drive customer satisfaction. Proficient in Microsoft Office Suite, Google Workspace, CRM systems, and dispatching software, I am committed to delivering excellence in every role. Let's connect!
