Customer-focused professional with 5+ years of call center experience and specialized expertise in medical record retrieval for legal and healthcare-related cases. Skilled in navigating medical record systems, coordinating with providers, and ensuring accuracy, timeliness, and full compliance with HIPAA and legal protocols. Recognized for delivering exceptional client support, even in high-pressure environments, with proven strengths in communication, scheduling, and administrative coordination. Adept at managing sensitive information, troubleshooting complex issues, and leveraging digital tools to streamline workflows. Consistently committed to providing high-quality service that supports both client and organizational needs.
