Do you need someone who can handle your client communications, back-office support, and reporting while ensuring a smooth customer experience?
I’m Bernard, but you can call me Seph, a Client Experience and Operations professional with nearly 9 years of experience working with IT, healthcare, accounting, and customer service sectors. I specialize in:
* Managing client accounts, billing, and reports
* Customer support via email, chat, and calls
* Scheduling, invoicing, and document handling
* Creating SOPs, dashboards, and client performance reports
* Handling team coordination, hiring support, and compliance
I am detail-oriented, proactive, and thrive in remote work environments. I’ve supported over 19 accounts, handling 50-100 staff, and collaborated with multiple departments (HR, Finance, IT, Recruitment).
Key Skills:
* Administrative Support
* Virtual Assistance
* Customer Service (Email, Chat, Phone)
* Client Relations Management (B2B Focus)
* Sales Support, Renewals Handling, and Upsell Opportunities
* Building and Maintaining Commercial (B2B) Relationships
* Data Entry and Reporting
* Operations Support
* Scheduling and Calendar Management
* CRM Tools (HubSpot, Salesforce, etc.)
* Google Workspace & Microsoft Office
* Process Improvement
* Research & Data Analysis
* Team Coordination
* Document Handling & SOP Creation
* Billing and Invoicing Support
Certifications:
* TESOL Certified
* Six Sigma White Belt (process improvement)
* GROW Coaching – Certified Coach
* LET (Licensure Examination for Teacher) & Civil Service Eligibility
Let’s explore how I can help streamline and optimize your business operations.
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