I am currently employed as a Sr. Operations Representative in Capital One Philippines. I am responsible for conducting document verification and fraud investigations to ensure the authenticity of customer information and prevent unauthorized account activity. Performs outbound calls to communicate document review results, provide guidance on next steps, and maintain excellent customer relations. Previously handled inbound calls for the dispute team, assisting customers with transaction disputes, fraud claims, and credit card replacements while ensuring accuracy and compliance with internal policies. Also reviewed and processed merchant documentation as part of Visa and Mastercard’s dispute resolution procedures. Demonstrated strong analytical, communication, and problem-solving skills in a fast-paced financial environment, consistently meeting quality and productivity standards while upholding customer trust and data security.
