I am a skilled and efficient professional with extensive experience in customer service and team leadership. Over the years, I’ve honed my expertise across multiple roles, including Customer Service Representative in Telco, Technical Support, Flight Reservations, Chat Support, and Back Office teams. My role as a Subject Matter Expert in Flight Reservations solidified my ability to lead teams and resolve complex issues with precision. I am also an expert in handling customer complaints and maintaining excellent phone etiquette, ensuring a high standard of client communication. I’m known for streamlining processes to boost efficiency and enhance client satisfaction.
