High-Performing Virtual Assistant | Customer Success & Operations Specialist | Project Management | CRM (Salesforce, Zendesk)
I’m a results-driven Virtual Assistant and Customer Success Specialist with 5+ years of experience helping startups and growing businesses streamline operations, elevate customer experience, and manage projects efficiently. I provide full-time remote support (8 hours/day) with reliability, initiative, and technical fluency.
Core & Specialties:
Customer Success & Support: Email, chat, and phone support using CRMs like Salesforce, Zendesk, and HubSpot.
Project & Operations Management: Workflow automation, task tracking (Trello, Asana), and process documentation.
Social Media & Content Management: Canva design, video editing, content scheduling, and social campaign execution.
Lead Generation & Email Marketing: Prospect outreach, data cleaning, list building, and Mailchimp automation.
Technical & Communication Strengths: Tech-savvy, analytical, and highly organized with C2-level English (written and verbal).
What I can bring to your team:
- Proven record of helping businesses reduce response time, boost customer satisfaction, and scale daily operations.
- Strategic thinker who anticipates needs, manages multiple projects, and ensures deadlines are met.
- Collaborative communicator who thrives in dynamic, remote environments.
- Dedicated to long-term partnership, ready for a full-time (40 hrs/week) remote role, committed to continuous growth and improvement.
I’m excited to partner with forward-thinking teams that value efficiency, empathy, and excellent communication. Let’s work together to elevate your operations, customer support, and growth initiatives to the next level.
Verified
