### A Few Things I've Actually Done
I don't want to fill my profile with words like "hardworking," "proactive," or "detail-oriented." I think it's better to show you what I've actually handled.
• Helped manage and track 100+ active insurance claim files at the same time, coordinating with adjusters, inspectors, contractors, vendors, and property owners.
• Built and managed cold-calling operations for a roofing business, including hiring, scripts, dialers, lead management, quality control, appointment tracking, and daily reporting.
• Helped produce 5–10 qualified appointments per day through our calling operation.
• Worked directly with business owners and CEOs, handling the things they didn't have time to constantly chase themselves.
• Managed CRM pipelines from new lead through follow-up, appointment, project progress, and completion.
• Built SOPs, trackers, reports, and workflows so the team knew what needed to happen and what was falling behind.
### What You Can Hand Over to Me
You can give me responsibility for things like:
• CRM and pipeline management
• Project tracking and follow-ups
• Inbox and calendar support
• Client and customer communication
• Contractor and vendor coordination
• Team follow-ups and accountability
• Reports and KPI tracking
• SOPs and process documentation
• Research and information gathering
• Appointment coordination
• Keeping overdue tasks from getting forgotten
I'm also comfortable picking up responsibilities that weren't originally in the job description. If I can learn it and it helps the business, I'm willing to take it on.
### How I Work
If you ask me to follow up with someone, I don't consider the task finished because I sent one email.
If they don't respond, I'll follow up again.
If something is holding up a project, I'll find out what's causing it.
If I don't understand something, I'll ask instead of pretending I do.
And if I make a mistake, I'll own it, fix it, and learn from it.
I don't need everything explained perfectly before I start. Give me the goal, show me how your business works, and I'll learn the rest.
### Tools I've Worked With
GoHighLevel, HubSpot, ClaimWizard, AccuLynx, JobNimbus, -----------, ClickUp, Asana, Trello, Google Workspace, Microsoft Office, Slack, Zoom, Canva, Meta Business Suite, and different calling and CRM systems.
I'm not attached to any particular software. Tools can be learned.
### What I'm Looking For
I'm based in the Philippines and comfortable working US business hours.
I'm looking for a long-term role where I can work closely with an owner or team, understand how the business operates, and gradually take more responsibility off their plate.
I'm not looking to be the person who waits all day for the next instruction.
I'd rather become the person you can say, "Ben, take care of this," and know it's being handled.
