Experienced IT professional with over a decade in providing technical support and IT services within Managed Service Provider (MSP) environments. I specialize in Citrix engineering, IT administration, and i----------- management, with a focus on problem-solving and delivering high-quality service. My experience includes launching new client accounts and developing knowledge base articles to streamline IT processes. I’ve also contributed to securing access protocols and managing Citrix virtual desktops, Windows Server, and Microsoft 365 support. Known for my proactive approach and customer-centric mindset, I’m eager to bring my skills to a dynamic IT team where I can make a significant impact.
