A graduate with a Bachelor of Science in Business Administration majoring in Financial Management and with 5 years of experience in customer service support and sales, I’m an organized and detail-oriented person with a solid background in
customer support. I thrive on communication and multitasking, which helps
me manage various tasks efficiently. I’m passionate about assisting
businesses in streamlining their operations and boosting productivity
through effective virtual support.
WORK EXPERIENCE:
Customer Service Representative and a Sales Agent at Qualfon for 3 years and 7 months
- Respond to customer inquiries through phone, email, and chat, offering clear
and helpful product information
- Assist customers with placing orders and handling returns, ensuring their
Issues are resolved quickly and effectively
- Look for opportunities to upsell during conversations, recommending
products that match customer needs
- Keep track of customer interactions to help improve service and streamline
processes
- Maintain a friendly and professional attitude, aiming to keep customers
satisfied and engaged
Lead Qualifier at Specialty Life Insurance for 1 year and 3 months
- Contact inbound and outbound leads to assess their needs and interest level
- Ask qualifying questions to determine if leads meet ideal customer criteria
- Educate potential customers on product offerings
- Pass qualified leads to the sales team for follow-up
Sales Representative at Ecoguard Pest Control for 1 year and 4 months
- Educate customers about pest control services, treatment processes, and long-term prevention.
- Present and explain service options, pricing, and promotions clearly to potential clients.
- Schedule initial and recurring (bi-monthly or quarterly) services for new and existing customers.
- Follow up with prospects who have received quotes to ensure conversion and maintain engagement.
I am pretty much flexible with the tasks that I will be designated to do. You can depend on me that I will never abandon a task and you won't have a hard time contacting me. You'll find that this is why I am efficient; I'll always be there at your beck and call.
In any case you would require me to learn a specific program for this job, I am confident that you wouldn't spend a long time training me. In fact, I might as well learn it myself, like most programs that I know now. I can assure you that I can easily adapt to any sort of training or program that the job requires me to. I'm a person who requires minimum supervision once I've learned the ropes.
Contact Information
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