Responsible for providing first level support to all alerts and monitoring any of the supported services globally mostly in digital applications.
Responsible for monitoring 24/7 in website monitoring, investigation and application performance management aggregates all the data for a company's digital assets such as AppDynamics, Dynatrace, Adobe Analytics, and Jenkins Monitoring.
Conduct initial analyzation and troubleshooting, escalate and coordinate reported i----------- by following the escalation process.
Follow appropriate handover process for outstanding logged tickets using Jira Service Management.
Coordinates with other IT Internal groups including the Infrastructure and Applications groups to ensure the service level agreements with the customers.
Responsible for monitoring 24/7 network and systems health investigation and signal to report using monitoring software such as Solarwinds, Nagios, BMC TrueSight(Baseboard Management Controller), Autosys(Automated Job Management), APAC (Asia Pacific Advance Network), CiscoMeraki, Palo alto, Azure, and Microsoft 365
Conduct initial analyzation and troubleshooting, escalate and coordinate reported i----------- by following the escalation process.
Follow appropriate handover process for outstanding logged tickets using HDA (HelpDesk Advance).
Consistently logs, tags, tracs and perform first level fix for but not limited to servers, network and application alerts as per the service level agreements and procedure.
Coordinates with other IT Internal groups including the Infrastructure and Applications groups to ensure the service level agreements with the customers.
Complies with the company's policies and procedures, including information security.
