I’m a customer and technical support professional with over 9 years of experience, 5 years in BPO industry, and 4 years working remotely with SaaS companies like BuddyBoss and Rapyd Cloud Hosting. In these roles, I served as a Tier 1 and later a Senior Tier 1 Customer Service Representative, handling inquiries related to billing, subscriptions, product access, and plugin functionality. I collaborated closely with developers and senior technical teams to escalate bugs, resolve downtime issues, and manage complex customer concerns. At Rapyd Hosting, I also monitored system alerts and performed proactive troubleshooting to reduce service interruptions on clients' WordPress sites.
