I am a Team Leader in one of the successful BPO companies in the Philippines handling a financial account which is the number one credit card in the U.S.
As a team leader, I make sure that all tea-----------mbers are well aware of the goals in line with the program's goals. I manage team performance by doing a regular coaching session individually or by team. I constantly remind the team regarding KPIs and making decision on how to approach the tasks and develop action plan to accomplish them that is suitable for each tea-----------mber's capabilities. I take care of the attendance entries for payroll, disputes and making sure that discipline management is observed at all times. As a team leader, well-being of the tea-----------mber is important, so I check up on them on a regular basis.
