· Monitor accounts to identify outstanding debts
· Investigate historical data for each debt or bill
· Find and contact clients to ask about their overdue payments
· Take actions to encourage timely debt payments
· Resolve billing and customer credit issues
· Update account status records and collection efforts
· Report on collection activity and accounts receivable status
· Responsibility for activities assigned by the Payments Lead
· Manage Payment Posting Process including verifying error and perform resolution, act as liaison to the client
· Manage Pay Cycle Process including performing verification and modification
· Generate Payment Proposal List
· Validate if all invoices are valid for payment
· Submits payment proposal for verification to the Team Lead
· Generate final payment proposal
· Perform Quality Review on Payments
· Perform Level 2 Customer Service Support on payment processing information including queries, inquiries, reports, communication)
· Runs daily reports to identify duplicate payments
· Processes credit/debit memos
· Reconciles Accounts Payable monthly
· Adaptable to learn new processes, concepts, and skills
· Demonstrates the ability to work as part of a team
· Escalates production issues to his/her team leader as appropriate
· Complies with all clients published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to.
· Working as an Accounts Receivable, Order to Cash line of business
· Handling Europe, Australia, NAM, US.
· Sector
· Sending emails and calling customer to chase for payment or making follow-ups
· Using
· SAP (System Applications and Process) as a tool, FSCM (Financial Supply Chain
· Management) for raising disputes and assigning to a particular resolver/query team
· Performing collection task, reconciliation and cash application from GL to customer account and allocating payment corresponding to the remittance
· Order releasing and checking blocked report
· Analyzing data like aging report, forecasting figures and providing proposal of best approach in meeting the month end and quarterly target
· Reconciling accounts to ensure that all payments are accounted for and properly posted on each customer's account
· Research any discrepancies by checking bills, invoices, sales receipts and bank deposit records
· Doing reporting for internal and external operations, typically list of active accounts, status of the ledgers, collection costs to ensure that the monthly, quarterly or annual financial statements
· Providing statement of account, invoice copy and POD and answering queries pertaining to their account
· Providing update, issues and challenges to clients, (KAM) key account managers, and
· Segment head through email or conference call in a weekly basis or whenever necessary
· Using Snow or Service Now in raising tickets to the business when having issues with the connectivity of the domain.
· View materials delivered in SAP system
· Check Planned Order and Delete unused Planned Order for the week
· Checks confirm delivery in SAP system
· Ensures finished good records are reconciled
· Checks raw materials delivery through SAP system
· Monitor Balance of Bulk and Finished Goods
· Summarize Daily Good Receipts of Finished Goods
· Prepared Good Receipts for invoicing
· Monitors Corporate Project Payables
· Prepares Corporate Payables
· Prepares Accounts Payables
· Prepared Accounts Payables Ledger Reports
· Prepares Aging Receivables
· Prepares Monthly Reports on Sales, Accounts Receivable, and Collection during monthly activity
· Endures Discrepancies in inventory records are resolved
· Supports SAP team for any SAP related issues
· Responsible for Payables Transaction.
· Collected all receipts from employees, chasing missing information to minimize discrepancies.
· Managed all payroll processing and changes for 280 employees.
