A graduate with a Bachelor of Science in Commerce, majoring in Business Management, I possess over 18 years of progressive experience in information technology, particularly in database management, enterprise resource planning, and server management. As a self-taught IT professional, I have honed my skills in networking, TCP/IP protocols, and network security, alongside expertise in firewall setup and VOIP technologies. My proven diagnostic abilities and attention to detail enable me to thrive in fast-paced environments, where I deliver innovative technical solutions that align with strategic goals. I am a highly personable, solutions-oriented leader, adept at guiding teams and fostering collaboration while consistently prioritizing customer satisfaction and quality outcomes.